Customers have been vocal about these problems on Twitter. For many customers, earning a box of hot chicken may mean enduring a soul-crushingly rude, slow, unpleasant experience. In fact, the fast-food chain is despised by many for its horrid customer experience. Nearly a decade later, customer service is a still a weakness. This may help us understand why some of the most hated companies in America are so profitable and why customer service, unfortunately, remains so frustrating. But it could also be due to a disinterested workforce, a running issue with fast-food companies because of high turnover rates and low wages.That's why Lynch says the company is working directly with restaurant owners to make employees feel more valued and respected. I can never speak to a live customer service rep anyhow, so I couldn’t even cancel if … You can find contact details for Popeyes above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Thank you! ", According to Lynch, the problem stems from "the importance of a good guest experience and a good employee experience frankly just didn't rise to the level of importance of the food, which isn't going to work in the future.". We may earn commission from the links on this page. So why is customer service still so bad? The Atlanta-based chain has been aware of this problem for years now. I don’t think many people would disagree that customer service is not what it used to be and not what it should be. It has not been a towering strength for Popeyes.". Delish participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. That's because more often than not, ordering your five piece with cajun fries can be painstakingly rude and slow. Clear All. Contact Venessa Wong at venessa.wong@buzzfeed.com. It might have one of the top-ranking fried chicken sandwiches—and arguably the best buttered biscuit—but Popeye's is not a fan favorite for its customer service. @PopeyesChicken can y'all get some better workers? Step up your game Popeyes, you’re an international company bruh. Popeyes is beloved by its customers for many reasons — the crispy fried chicken, the buttery biscuits, the Cajun fries — but service isn't one of them. Utilizamos cookies, próprios e de terceiros, que o reconhecem e identificam como um usuário único, para garantir a melhor experiência de navegação, personalizar conteúdo e anúncios, e melhorar o desempenho do nosso site e serviços. Our franchisees would agree. This Tues. they ran out of chicken and the manager was practically hiding from customers because she didn't know what to say. They accept it due to being faced with it so much more often, everywhere — they’re truly expecting less. Part of the answer is that a subset of companies purposely make callers jump through hoops with the hope that they’ll simply give up. "We have the food thing and the advertising thing pretty much rocking and rolling," Dick Lynch, the company's chief brand officer, told BuzzFeed News. @PopeyesChicken I just experienced the WORST customer service of my life. Popeyes Is Trying to Improve Its Awful Service With growth in mind, the fried chicken chain needs to create a better customer experience by Chris Fuhrmeister @ccfuhr Mar 25, 2016, 6:33pm EDT Popeyes is beloved by its customers for many reasons — the crispy fried chicken, the buttery biscuits, the Cajun fries — but service isn't one of them. We guess only time will tell if that makes a difference. So the key to success then is understanding when customers have common + easy, or rare + hard questions, and when computers can be used instead of humans. 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