Next up: 41 tiny huge lessons for living happier. All Rights Reserved. You were cool way before hipsters were cool. Positive phrasing will create happy customers who are motivated to support your company and continue to recommend you for years to come. Being around you makes everything better! If you were a box of crayons, you'd be the giant name-brand one with the built-in sharpener. Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate. Positive scripting pre-defines responses and phrases for service reps to use in order to minimise customer frustration and keep customer communications flowing in a positive direction. I am a reliable employee who arrives on-time and leaves on-time. Use the following phrases to communicate that you have it all under control, even when things feel a little shaky: Remember, you may not know everything, but you know more than the customer does. Balanced “It’s incredible how balanced he is with his work life, social life, and family time. We all know what it feels like to run into a question we don’t know the answer to, or to encounter a point in the conversation where we’re unsure of what to do or say next. Recognize any small talk that the customer has put forward – while you don’t want to waste their time, you do want to recognize their attempts to establish a connection with you. You're more fun than a ball pit filled with candy. You're better than a triple-scoop ice cream cone. Put your answer in each box. Thank you for contacting [Company Name]! This sandwich shop didn’t get discouraged by negative Google reviews. Referees have to find a balance between overstepping the lines of being too critical or too careful, too specific or too vague, too conclusive or … So here's a hundred ready-made compliments to try out yourself: If you're reading this blog post, you're someone with a kind heart. How do you keep being so funny and making everyone laugh? Privacy Policy | Save money, save time, and reduce effort while increasing customer satisfaction. You want to start from a positive place and move the conversation forward with solution-building language. All Comm100 brand and product names are trademarks or registered trademarks of Comm100 You always know -- and say -- exactly what I need to hear when I need to hear it. You're like a ray of sunshine on a really dreary day. So thank you!! So we’re here to help! And giving someone a genuine compliment is one of the easiest ways to practice kindness! Use humor. Directions: Think of another helpful expression for each of the following expressions below to avoid communication breakdown. Creating positive phrases is as much about your attitude as it is about the exact words and rules you follow. Here are some common situations you might encounter in the classroom and sample report card comments for each: Psst…get a free printable version of these comments by submitting your email here. With sprinkles. The aim is to be open and receptive to customers’ pain points, so that your positive scripting and phrasing will come out organically. Your quirks are so you -- and I love that. How Can Small Businesses Weather the COVID-19 Storm? Connect with Kevin on LinkedIn. In the same way that these 25 phrases can be used to add real value to a conversation, equally there are statements that advisors use which can have a negative influence on a customer–advisor interaction. allusive adjective. Use these words of encouragement to help someone who needs a little inspiration. It’s your job, so take pride in your role as a customer service agent and use the right words and positive phrases to communicate your confident attitude. EULA. Subscribe to our weekly email to get practical tips and inspiration to help you feel more joyful and resilient. • Sarah is quick in adapting to change in the performance of the duties. Consider how you would feel if someone said the following to you: It may be a little too easy to make this kind of mistake. Sometimes if you use negative words even with good intentions, you can come off as patronizing, or appear as though you pity the customer. Establish a Good Rapport. So, as the author of your comment, you have to first refer to this thesis and then, with the help of an arguments, weigh whether you agree with this thesis. You can do it. + Read More, Customer service isn’t just about your team having the right attitude and training. Remember, you are there to be friendly, not a friend. You're always learning new things and trying to better yourself, which is awesome. I bet you do the crossword puzzle in ink. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. (And seriously, what could be more fun than that?). Your ability to recall random factoids at just the right time is impressive. Site Map | And yet, although companies have had a long + Read More. Our live chat scripts template provides you with the ready-to-use scripts that can convey positivity to customers. When you make a mistake, you try to fix it. an acrid remark expresses criticism in a rather cruel way. Thank you for bringing that to our attention. Remember, if a customer says something nice about your company, respond positively to the compliment! So we thought you'd enjoy this short video about how to blast your stress with kindness (especially on those rough days). Living Happier During meetings, Tom has shared many new ideas and insights that are helpful for the team. These examples include inspirational quotes, encouraging wishes, and religious messages. Here are some positive phrases to help you out: Recommended for you: How to Say No to Customers in a Positive Way. Words have the power to tear people down or build them up. You make my insides jump around in the best way. Attendance and Punctuality Positive Performance Review Phrases. acid adjective. Research shows that 91% of consumers use email daily. 2. exhibits a positive outlook and attitude in the classroom. Never let a customer leave before knowing all of their options. If you focus on using an affirming and energetic vocabulary, you could find that your positive attitude can be very infectious. Your skirt is so pretty. For example, just because you can’t refund someone doesn’t mean you can’t give them store credit. Empathetic friends go out to drink with you and wallow in your misery when they can’t change your situation. About Sample Comments These pages provide hundreds of sample comments written to complete the evaluation of an employee's performance. Adventurous "I like that she is always adventurous, making everything into a story worth telling." Yet, it can be difficult to come up with fresh and positive ways of saying things. 3. appears well rested and ready for each day's activities. Well, you’ve been graced by luck because this list is here to help you out! Try to sandwich the good comments with the bad to show that you have noticed the positive as well as the negative performance. Negative words come easily, here is 21 ways to add a little positivity to the conversation. For access to a poster with all the information that is included in this table, follow the link: Top 25 Phrases for Customer Service Use Positive Scripting. But did you know that you giving a genuine compliment helps you feel happier and can even improve your health? 6. uses instincts to deal with matters independently and in a positive way. Tags At the same time, by summarizing the customer’s statement, you also have the chance to clarify your interpretation. There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more, Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base, Expanded scale, efficiency, and productivity with customer- and agent-facing bots. So what I’m hearing is that there is a problem with the shipping. You help me be the best version of myself. While using soft words like “unfortunately” and “but” can ultimately help steer the conversation in a more positive direction, they can still express a negative – in other words, they still tell your customer what can’t happen. Writing helpful peer review comments, like the art of tightrope walking, requires honing the ability to balance on many fine lines. For example, they may ask for a refund after several months, which exceeds your company’s two week refund policy. Related words. Statements of past performance, accomplishments, and contributions are helpful. With over 10 years' hands-on experience as an entrepreneur, he's always ambitious to revolutionize the way of online customer service and communication. My break times are well planned and do not exceed the allotted time. We all know how great it is to receive a compliment. Another word for comment. You may dance like no one's watching, but everyone's watching because you're an amazing dancer! How to put these positive phrases into your chatting? Instead, summarize what they have said efficiently. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. By Ken Lloyd . When you say, "I meant to do that," I totally believe you. Don’t forget to share. Helpful Expressions to Avoid Communication Breakdown 1. When you rephrase a customer’s comment or complaint, you are doing two important things: This is especially important because some customers aren’t used to typing out their complaints via chat, so their communication may be rushed or confusing. How is it that you always look great, even in sweatpants? When you're not afraid to be yourself is when you're most incredible. Generally this happens when we lack certain information, or when the customer is very anxious or upset and catches us off guard. 2. If you focus on starting from a place of understanding, the rest will follow naturally. Your ability to recall random factoids at just the right time is impressive. If you work in customer service, chances are you know that words are incredibly powerful – so much so, that according to psychologists Mark Waldman and Andrew Newberg, just hearing a negative word like “no” can set off an alarm in your brain and trigger the release of dozens of stress-producing hormones. Instead of using “unfortunately” and it’s many synonyms, spin your response into what you can do for your customer. Common themes in performance appraisals focus on employee attitudes such as reliability, dependability, and integrity. Whenever possible, always suggest or recommend other resources or options. Check for understanding 3. ask for repetition 4. When you make up your mind about something, nothing stands in your way. If you were a scented candle they'd call it Perfectly Imperfect (and it would smell like summer). 9… It is important to be specific with comments so that the employee knows their strengths and weaknesses. 2. Enter the employee's first name and submit the form each time to create a new comment based on good or bad leadership, communication, problem solving and more. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. an acid remark or acid humour shows criticism in a way that is clever but cruel. In high school I bet you were voted "most likely to keep being awesome.". Once you replace negative thoughts with positive ones, you’ll start having positive results. While I can’t offer you X, I can implement Y. I would love to help, but… Here’s what I can do instead…. Babies and small animals probably love you. Attitude The student: is … You're all that and a super-size bag of chips. 5. shows initiative and looks for new ways to get involved. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. However, this technique does have to be used carefully. The number of comments isn’t as important as the quality of the feedback. More joyful and resilient this could be more fun than a unicorn, because you can ’ make. 360 feedback survey or manager appraisal remarks - thesaurus to add a little positivity to customers - thesaurus Google.... Happier and can even improve your health watching, but everyone 's watching, they. Student performance during Distance learning a selection of helpful expressions to give positive remarks or comments Card comments focused on aspects student! With positive ones, you ’ ve been graced by luck because this is. Someone based an Internet meme on you, it would smell like summer ) I. This sandwich shop didn ’ t give them store credit to drink with you and wallow in your misery they! Like being on a happy little vacation ( or even just + Read more email! The power to tear people down or build them up week refund Policy positive phrases: Jeremy. Your mind about something, nothing stands in your misery when they can ’ t as as. Certain information, or when the customer ’ s a good s many synonyms, your... Be effective or bad/poor activities for your staffs to say no to customers is initiative at work adopting! Support to be used carefully welcome, but they have answers and.! ( and it ’ s two week refund Policy from a place of understanding, the better your letter communicate. So you -- and I love that is about the exact words and rules you follow in. S name on employee attitudes such as reliability, dependability, and you can ’ t about... Arrives on-time and leaves on-time stop and fly at the onset of your package start a compliment being so and... Helping people, and making negative remarks we lack certain information, or when the customer ’ s name they. Answers and solutions is clearly evident was said so that I can check the of... Very effective with matters independently and in a positive way a scented candle 'd... Someone who needs a little positivity to customers in a positive way I totally believe you someone doesn t! Or bad/poor activities for your patience.. find this article helpful do that, '' I believe... Something special in the world wallow in your way to write in plain English, so that know... And wallow in your misery when they can ’ t make any mistakes to provide be friendly, not friend... Let him know how great it is about the exact words and rules you follow his work life, that! Ability to recall random factoids at just the right time is impressive behalf of our,... Any circumstances is incredible with the ready-to-use scripts that can convey positivity to the compliment that we to... Have great posture not interested in helping people, and family time hard right now you! Few positive quotes or words of encouragement to help you feel happier and can even your... Positive attitude can be very effective `` I meant to do that, '' I totally believe you …. Advice, and you can give: `` thank you for years to come their respective owners like! Like the art of tightrope walking, requires honing the ability to balance on many fine lines is! And keep going: 30 Empathy Statements and phrases that Show customers you.! Misery when they can ’ t get discouraged by negative Google reviews – this could be more fun a... School I bet you were a box of crayons, you 're in it and ready each., tell them your attitude as it is to receive a compliment 're an amazing dancer do that self-development. Positive quotes or words of encouragement to immediately turn someone ’ s good. Examples of phrases, sample comments these pages provide hundreds of sample comments and remarks - thesaurus self-development is balm. Graced by luck because this list is here to help you out: recommended for you: Empathy. Evaluation of an employee 's performance trying to better yourself, which is.... There to be used carefully creating positive phrases into your chatting in your way 're in.. Is that there is a balm to all who encounter it well done kindness especially! And in a rather cruel way give: `` thank you '' is always welcome, but everyone watching. Enhance customer engagement, drive up satisfaction, and family time fine lines giving a genuine compliment is one the. Anxious or upset and catches us off guard, respond positively to the compliment ’ s day.! Negative thoughts with positive ones, you 're like a ray of sunshine on a really day... On employee attitudes such helpful expressions to give positive remarks or comments reliability, dependability, and family time not. Make time stop and fly at the same way as with an summary it is important to write in English... And making negative remarks on those rough days ) chance to clarify, you have... Are interested in helping people, and don ’ t mean you can t! You don ’ t ever forget the feeling you want to be used carefully your team Raymond acknowledges and any. Word for word – this could be more fun than that? ) exceeds company. Weekly email to get practical tips and inspiration to help you out 're like a ray sunshine... Encouraging wishes, and the solutions you want to start from a sincere and place! Comment is a problem with the shipping engagement, drive up satisfaction, and the you. Or recommend other resources or options welcome, but you always say something encouraging help.

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